Pan Pacific Serviced Suites Kuala Lumpur | Kuala Lumpur ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

“I was thrilled by the perfect location near shopping malls!”view full review

Pan Pacific Serviced Suites Kuala Lumpur offers sophisticated accommodations with features like a rooftop infinity pool and a 24-hour fitness center. This 5-star hotel in Bukit Bintang combines luxury living with modern comforts for an exceptional urban experience.

Rooms & Amenities

The Pan Pacific features 210 meticulously designed one- and two-bedroom serviced suites. Each suite includes a fully equipped kitchenette, high-speed Wi-Fi, a 65-inch TV, and luxurious bath amenities by Jo Loves.

Dining Options

Guests can enjoy a buffet or continental breakfast daily at the Pacific Lounge. Dining options also include Thyme and The Botanist Lounge & Bar located in the adjacent PARKROYAL COLLECTION Kuala Lumpur.

Leisure & Services

Leisure facilities include an outdoor swimming pool, fitness center with Technogym equipment, and the award-winning St Gregory Spa next door. The Living Room area provides a space for relaxation and socializing, equipped with foosball and billiards.

Location & Transportation

Pan Pacific Serviced Suites Kuala Lumpur is situated within proximity to landmarks such as Berjaya Times Square and the Petronas Twin Towers. Public transport options include the Bukit Bintang and Pudu subway stations, both a short walk away.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

One Bedroom Suite

2 persons

47 m²

1 King-size bed

Shower

Coffee machine

room details

One Bedroom Deluxe Suite

2 persons

58 m²

1 King-size bed

Shower

Coffee machine

room details

One Bedroom Executive Suite

2 persons

58 m²

2 Single beds

Shower

Coffee machine

room details

One Bedroom Premier Suite Twin

2 persons

58 m²

2 Single beds

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Kuala Lumpur 2.9 km

Airports

Sultan Abdul Aziz Shah (SZB) 28.5 km

Kuala Lumpur International (KUL) 58.8 km

Train

Ampang Park Station 1.9 km

Old Kuala Lumpur Railway Station 2.2 km

Underground

Bukit Bintang300 m

Tun Razak Exchange900 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Well-Equipped Gym

“I was pleasantly surprised by the gym facilities at Pan Pacific Serviced Suites. The gym is compact yet well-equipped with state-of-the-art TECHNOGYM machines, offering a great variety of weights and cardio equipment. I found my workouts enjoyable and convenient, making it easy to maintain my fitness routine while traveling.” view full review

Relaxing Indoor Pool

“The outdoor swimming pool at the hotel is a lovely spot to unwind after a busy day. It's perfect for lounging and enjoying the sun. I appreciated that it was heated by the sun, which enhanced the overall relaxing atmosphere. It was a good place for a scenic aqua workout as well!” view full review

Delicious Breakfast Spread

“I had a fantastic experience at the Pacific Lounge, where they served breakfast. The spread was impressive with a good variety of regional delicacies. While they could have catered more to vegetarian travelers, I still enjoyed the delicious croissants and options available. The ambiance made every morning a good experience.” view full review

Spacious & Comfortable Suite

“I stayed in a one-bedroom Premier Suite, and my experience was nothing short of luxurious. The spacious living room featured a huge Plasma TV, a dining area, and a well-stocked kitchen, making it ideal for both short and long stays. I particularly loved the large windows that offered lovely views, creating a serene atmosphere to relax in.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Billiard tables

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Free shuttle service
Valet parking
Room service
Housekeeping

Business

Meeting/ Banquet facilities

Children

Cots
Children's pool

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Rooftop pool
Sun loungers
Leisure/ TV room
Spa & wellness centre
Pool with view

Room features

Air conditioning
Soundproofed rooms
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Location

Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Map view

Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

City landmarks

Event hall

Petronas Twin Towers

2.6 km

Mall

Suria KLCC

2.6 km

Park

KLCC Park

2.7 km

Mall

Chinatown

2.2 km

Landmark

Dataran Merdeka

2.1 km

Aquarium

Aquaria

2.1 km

Market

Central Market

2.5 km

Landmark

Alor Street

1.3 km

Stadium

Stadium Negara

1.5 km

Mosque

National Mosque of Malaysia

2.3 km

Mall

Fahrenheit 88 Shopping Mall

1.3 km

Event hall

Kuala Lumpur Convention Centre

2.1 km

Mall

Sungei Wang Plaza

970 m

Landmark

Low Yat Plaza

1.1 km

Stadium

Merdeka Stadium

2.6 km

Theme Park

Berjaya Times Square Theme Park

810 m

Mall

Lot 10

1.2 km

Mall

Pavilion KL

1.5 km

Landmark

Sultan Abdul Samad Building

2.0 km

Museum

Petrosains Science Discovery Centre

1.8 km

Pagoda

Sri Maha Mariamman Temple

2.4 km

Landmark

Trec Kl

1.6 km

Shopping Area

Berjaya Times Square Kuala Lumpur

790 m

Landmark

KLCC - Bukit Bintang Pedestrian Walkway

2.0 km

Mall

Bukit Bintang

1.2 km

Park

KL Forest Eco Park

2.5 km

Shopping Area

The Weld

2.0 km

Nearby

Museum

Museum of Illusions

260 m

Museum

Selfie Museum KL

300 m

Kuala LumpurMalaysia

Bintang Walk

210 m

Restaurants

Si Chuan Dou Hau Restaurant

10 m

Grand Plaza Parkroyal Hotel Jalan Sultan Ismail ParkRoyal Hotel

Kurata Japanese Dining

70 m

Jalan Sultan Ismail Parkroyal Kuala Lumpur B1

Kim Gary Restaurant

270 m

Sungei Wang Plaza G083 &084

Marakesh Restaurant

400 m

No. 148 Jalan Bukit Bintang

Ninja Joe

400 m

Jalan Bukit Bintang

The Tokyo Restaurant

190 m

50 Jalan Sultan Ismail Lot 10

Tonkatsu Anzu

200 m

50 Jalan Sultan Ismail Lot 10

Overseas Restaurant

400 m

84-88 Jalan Imbi

Reviews and Ratings

Reviews from guests about their experience.

John

United Kingdom, March 2025

6.4/10

My stay at Pan Pacific Serviced Suites Kuala Lumpur had its high points. Everything was clean, modern, and comfortable, and I truly enjoyed the lovely rooftop pool. However, there were some hiccups, particularly with room readiness and communication during breakfast, which slightly dampened the experience.

Rooms

10.0

I stayed in a Two Bedroom Premier Suite, which was immaculate and spacious. very modern and well-appointed.

Service

5.0

The staff, while generally friendly, faced some issues. particularly during room check-in, which was delayed significantly. I felt that management's offer to provide a discount after the inconvenience wasn't quite fair.

Location

10.0

The location was fantastic. just a short walk to the vibrant Bukit Bintang and major attractions like the Petronas Twin Towers. However, it maintained a quiet atmosphere that I appreciated.

Dining

10.0

I chose not to include breakfast, but the dining options nearby were plentiful. I found great variety in local and western foods, and enjoyed quality meals during my stay.

Facilities

7.0

The rooftop pool was a highlight for me, providing respite from the heat. and the facilities were generally well-maintained, although I did experience some issues with housekeeping.

Harper

United Kingdom, January 2025

6.4/10

My stay at Pan Pacific Serviced Suites Kuala Lumpur was a mix of highs and lows. The location was fantastic, just a short walk from major malls. However, I faced issues with room service and check-in delays that really impacted my experience.

Rooms

6.0

While my One Bedroom Executive Suite was spacious and offered amazing views of the city, I encountered a dirty pillowcase and an unpleasant smell in the room, which was quite disappointing.

Service

5.0

The staff was generally friendly, but I often found them unresponsive, especially during check-in and when I made requests for room service. It led to frustrating waits and unclear updates.

Location

9.0

This hotel is superbly located near Bukit Bintang, making it easy to access local shops and attractions. I really appreciated the quiet atmosphere despite its central positioning.

Dining

5.0

I found the breakfast buffet underwhelming. The variety was limited and the space felt small for such a large hotel, which was quite surprising.

Facilities

6.0

The facilities were decent, with room service and housekeeping available, but the execution was lacking at times. I expected more seamless service in such a well-appointed hotel.

Jade

United Kingdom, January 2025

5.8/10

I spent six nights at Pan Pacific Serviced Suites Kuala Lumpur, and everything was mostly excellent. The location is perfect, nestled between local shops and within easy reach of shopping malls like Lot 10. While I appreciated the friendly service, I did encounter some minor delays during check-in. Overall, it was a relaxing stay with a few excellent features.

Rooms

8.0

My One Bedroom Deluxe Suite was incredibly comfortable, with a king size bed that made it easy to unwind. I particularly loved the Balmain shampoo and conditioner provided, which left my hair feeling smooth and luxurious. However, the lighting at the dining table could have been brighter.

Service

8.0

The staff was very accommodating, offering complimentary breakfast for the entire stay due to our check-in wait. This thoughtful gesture really made a difference and added to the overall experience, even though I experienced some initial hiccups with the room being ready on time.

Location

9.0

The hotel's location couldn't be better! It's right near the bustling Bukit Bintang area, but still manages to maintain a peaceful atmosphere. I loved being close to plenty of dining options and shopping malls - with a giant supermarket just across the road, it was super convenient.

Dining

8.0

The dining options in the area were fantastic, especially with a variety of handmade pasta available nearby. I enjoyed exploring the culinary scene during my stay.

Facilities

9.0

The facilities, including the pool and gym, were fabulous. My kids especially loved them, which helped keep the family entertained. The room service was efficient, making our stay more comfortable.

Roderick

United Kingdom, December 2024

5.2/10

I had a fantastic stay at Pan Pacific Serviced Suites Kuala Lumpur. The rooms were immaculate and came with all the amenities I needed for a comfortable getaway. However, the lobby was a bit small, and I had a long wait upon check-in due to the busy timing. Overall, the excellent location and services made it a worthwhile experience, and I'd definitely return.

Rooms

10.0

The One Bedroom Suite I stayed in was magnificent with a kitchen and an open living area, making it really feel like a home away from home.

Service

10.0

Customer service was lovely - the staff were accommodating, from helping us with our luggage to resolving a minor issue with the dryer super quick.

Location

10.0

The hotel's location is unbeatable, right between the local shops and just a short walk to the Bukit Bintang area and major shopping centers.

Dining

8.0

I enjoyed breakfast at Marmalade; the food was great, but I wish there were more dining options available on-site.

Facilities

8.0

The facilities were solid, including room service and housekeeping, though I did wish for complimentary parking as it wasn't included.

David

United Kingdom, November 2024

6.0/10

My stay at Pan Pacific Serviced Suites Kuala Lumpur was quite enjoyable overall. The rooms were spacious and the location close to Bukit Bintang made exploring the area a breeze. However, there were some minor hiccups like a dusty floor and a check-in delay, though these were sorted out quickly. I would rate my experience a solid 9.0.

Rooms

9.0

I stayed in a Two Bedroom Suite, and it was fantastic. The kitchen area had everything I needed, and the beds were super comfortable. Plus, the soundproofing was excellent, allowing for peaceful nights of sleep.

Service

10.0

The staff were really friendly and attentive. Check-in and check-out went smoothly, and the housekeeping team was great-especially when they noticed I was using a travel prayer mat and left a proper one for me in the room.

Location

10.0

The location is perfect, just a short walk from major shopping centers and right next to the Bukit Bintang MRT. While it's close to all the action, the atmosphere remained quiet and peaceful.

Dining

7.0

Breakfast on the 25th floor was just okay. The selection could definitely be improved, as I found it somewhat limited in variety.

Facilities

9.0

The rooftop gym and infinity pool were a highlight-great amenities to relax and unwind after a day out. The gym might be small, but it had all the essentials for a quick workout.